Frequently Asked Questions 

  1. How do I know it’s abuse?

    Abuse and violence can take many forms, and include attempts to control, dominate, and limit your freedom and safety. If you are asking this question, we encourage you to call and talk with us.  

    For more information on Abuse, Domestic Violence and Intimate Partner Violence see here and here.

  2. Was what happened to me rape/sexual assault?

    Sexual assault involves sexual behavior that occurred without your consent. If you’re feeling confused or upset about something that happened, feel free to call us.

    For more information on sexual assault and rape: HERE

  3. What if the assault/abuse happened 10 years ago? What if it happened in another state or country?

    It’s doesn’t matter how long ago it happened or where it happened, if you are a survivor there are services we can provide for you. Time and location does affect the reporting process, so call us is you have questions about that and we can walk you through your options.

  4. What do I need to qualify for services?

    You need to be a survivor of sexual assault, domestic violence, stalking and/or human trafficking. Your experience qualifies you - no documents or reports required. All services are free.

  5. Are your services free?


  6. I’m not sure I want to leave my partner. Can I still come to the FJC?

    Of course! We are here to support you, wherever you are in your journey. Many people are not ready to leave but they want to know how they can move their relationship to be a safer one, understand their options, etc.

  7. My partner says they want to change - can you help them?

    We cannot provide direct services for perpetrators or abusers, but we can provide outside resources and referrals.

  8. Will you report the person who hurt me?

    In general, this is your decision and your advocate/counselor may help you understand your options but will not make this decision for you. There are a few exceptions which we will explain to you - if the crime/abuse involves a minor child, for example.

  9. Do I have to report to the police?

    No, you don’t. This is your decision. We can help you understand and navigate your options should you decide to report. There are a few specific situations where we have to report which our staff will go over with you.

  10. Can I bring my kids?

    Yes! We have a playroom for children who are supervised by children’s advocates while you are receiving services. Playland is available for kids from 9-7:30pm (Mon-Thurs) and 9-5pm on Fridays.

  11. Are you a shelter?

    We have a shelter program in a confidential location, you can call our shelter directly at 504-866-9554, or a case manager can support you look for shelter options.

  12. Do you speak Spanish?

    Yes - there are several staff who speak Spanish.

  13. Do you help with rental assistance or utility payments?

    No. We do have a limited transitional housing program which we will go over at intake if applicable.

  14. Do you help furnish homes?


  15. Do you provide housing vouchers or transitional housing?

    We have a limited transitional housing program for survivors of domestic abuse that is available to current clients.

  16. I have no way to get to the NOFJC - can you help with transportation?

    We can’t provide or help you with transportation, but our office is conveniently located on or near bus and streetcar routes, and have parking for visitors. If your circumstances make it hard for you to come, you can find support on these hotlines:

    • Vialink - 211 -

    • Louisiana Coalition Against Domestic Violence 1-888-411-1333

    • National Sexual Assault Hotline 1-800-656-4673

  17. I have decided to leave the city/state to be safe. Can you help?

    Call us to set up an intake and discuss your options and safety plans.

  18. Do you help with TRO and/or protective orders?

    Yes, we assist survivors with obtaining protective orders against abusive partners. You can drop in or make an  appointment and we have a staff member who can guide you through the process of a restraining order here at the New Orleans Family Justice Center. You can also go to the “Self Help Desk” at Orleans Parish civil court.

  19. Can you help with family violence ? For example, my adult sister/uncle is violent towards me.  

    At this time, we do not work with family violence, but we can provide resources and referrals to you.

  20. Do you provide Plan B?

    We do. Just give us a call or come by. It is free.

21. Can I show up or do I need to make an appointment?

It is easiest if you call and make an appointment, but we take walk-ins as well! There may be a bit of a wait for walk in appointments depending on the day.

22. Can I bring someone with me?

Yes, you can bring a support person. There are parts of the intake and our services where we will ask them to stay in the waiting area while we meet one on one with you.

23. My partner says they want to change - can they come for services?

These services are for you, but there are other places your partner can turn for help.


still have questions?

Call us at (504) 592-4005