Employment Opportunities

The New Orleans Family Justice Center is a nationally recognized, dynamic, collaborative organization dedicated to providing immediate, effective, and comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and stalking.

NOFJC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. NOFJC is committed to building a diverse staff and strongly encourages applications from racial and religious minorities, all gender identities, people living with disabilities, and veterans.

Current Job Openings: 

Case Manager/Advocate (2 positions)

Service Coordinator

Playland Advocate

Housing Specialist (2 positions)

Shelter Advocate (description coming soon)

See below for job descriptions and application details.


Case Manager/Advocate

job summary:

The Advocate/Case Manager serves as the initial representative and point of contact for clients seeking services at the Family Justice Center providing intake and case management services. The qualified candidate will be dedicated to working with our target population and possess excellent customer service skills. This position will ensure that client’s needs are thoroughly assessed, the range of available services are fully explained, referrals are made to partner agencies, and follow-up is done regularly with clients to provide on-going assistance. This position requires the ability to work competently with many partner agencies, multi-task efficiently, and provide trauma-informed care to people from diverse backgrounds.

Specific Responsibilities Include:

  • Welcome clients warmly to the NOFJC and establish rapport to make them feel at ease

  • Complete intake process with client including assessments and case planning

  • Review all available services with clients and link clients to partners for additional services

  • Complete comprehensive safety planning with every client

  • Assist in completing petitions for temporary restraining orders under the supervision of legal advocate and on-site attorneys

  • Provide follow-up services to clients including, but not limited to, check-up calls, court accompaniment, coordination of services with other providers, and on-going referrals

  • Review and ensure that all documents are in compliance with the requirements of the

program and NOFJC guidelines

  • Generate required forms, reports and any other documents used in the intake process.

·         Work collaboratively with other staff to ensure comprehensive coverage of reception, lobby, childcare, and hotline services, as needed

  • Attends pertinent meetings and trainings as requested by the Director of Client Services

  • Completes 40 hours of domestic violence training and 40 hours of sexual assault

training provided by the NOFJC in the first year of employment

  • Works as a team member with the other collaborative partners at the NOFJC

  • Perform other job-related duties and responsibilities as deemed necessary

Minimum Requirements:

Bachelor's Degree and one year case management experience in human services, social work, public health, or related field. Must have the ability to work in a fast-paced environment and juggle multiple responsibilities with detail. Must have the ability to communicate compassionately with people from diverse cultures and backgrounds. Excellent verbal and written communication skills, and at least basic computer literacy skills required.

Preferred Qualifications:

Previous experience with domestic violence, sexual assault, human trafficking, or other trauma survivors. The ideal candidate will demonstrates commitment to the mission of the New Orleans Family Justice Center. Bilingual (Spanish, Arabic, or Vietnamese) a plus.

Reporting Relationship: 

Director of Client Services, New Orleans Family Justice Center

Salary Range:

$16-18/hour

Interested applicants please send resume and cover letter to Carly Smith, Director of Client Services, at csmith@nofjc.org

Service Coordinator

job summary:

The Service Coordinator serves as the second floor receptionist and initial navigator for clients seeking services at the Family Justice Center. The qualified candidate must have excellent customer service skills and will help provide a welcoming atmosphere as clients enter the center. The Service Coordinator is responsible for answering the main telephone line, directing calls, explaining the Center’s processes both in person and over the phone, taking initial documentation from the client, and communicating constantly with staff and partners as clients arrive. The Service Coordinator is also responsible for creating the visitor’s list and communicating with both the Postal Police and the Family Justice Center’s Greeter in the lobby area downstairs.

Specific Responsibilities Include:

  • Staffs the reception desk of 701 Loyola Ave. full-time (excepting allowed breaks)

  • Welcomes clients warmly, collects identification from them, directs them to Playland and/or waiting areas

  • Liaises and coordinates services between staff, partners, and clients throughout the day

  • Compiles the list of client appointments from staff and partners each day into a calendar spreadsheet to be shared with the Greeter and Postal Police downstairs. Continually updates this list as necessary and communicates changes to Postal Police and Greeter

  • Assists the Greeter downstairs with questions or concerns as needed

  • Communicates with Postal Police as needed to ensure the security and policies of the building are upheld

  • Understands and is willing to enforce FJC policies and protocols

  • Holds strict confidentiality of all clients and visitors at all times

  • Attends pertinent meetings and trainings as requested by the Director of Hospitality

  • Completes 40 hours of domestic violence and sexual assault training provided by the NOFJC within the first year of employment.

  • Works as a team member with the other collaborative partners at the NOFJC

  • Performs other job-related duties and responsibilities as deemed necessary

Minimum Requirements:

High School Diploma or equivalent. Qualified candidate will possess outstanding customer service skills as well as excellent interpersonal and verbal communication skills. Ability to communicate effectively with people from diverse cultures and backgrounds. Must be punctual, reliable, and a team player.

Preferred Qualifications:

Bilingual Spanish/English. Previous experience, knowledge, or interest in working within the domestic violence and sexual assault field preferred. Comfortable working in a high energy, potentially stressful, work environment. The candidate should demonstrate a commitment to the mission of the New Orleans Family Justice Center.

Reporting Relationship: 

Director of Hospitality, New Orleans Family Justice Center

Salary Range: 

$12-15/hour

Interested applicants please send resume and cover letter to dnunez@nofjc.org

Playland Advocate

job summary:

The Playland Advocate serves as the point of contact in the Playland children’s area, and whose primary function is to engage with children while their parent or guardian is receiving services.   The qualified candidate should be dedicated to ensuring a safe and enriching environment for children ages 1-17 in Playland. Some basic understanding of the ways in which trauma manifests in children and ways to handle traumatized children is preferred.

Specific Responsibilities Include:

  • Arrive in Playland for the second shift of the day 11:30-7:30.

  • Set up anything necessary for the second shift as required (cleaning up from morning, setting up activities and snacks for the day etc…)

  • Greet parents and children warmly as they enter Playland

  • Ensure that parents sign children in and answer any questions they have about Playland

  • Be sure to note any information from parents such as food allergies, sicknesses, or behavioral issues

  • Engage with child and help him or her get acclimated to Playland

  • Show children games and activities and engage them in such during their stay

  • Make snacks and activities available to children throughout their time in Playland

  • Clean, sanitize, and organize play areas regularly

  • Following training and direction of the Director of Children’s Counseling and Director of Hospitality, conduct any observations and/or assessments of children during their time in Playland

  • Enter child and visit data into client database as instructed by Director of Hospitality

  • Maintain strict confidentiality of adult and child clients

  • Work as a team with the other Hospitality staff to ensure full and trauma-informed coverage of the reception area and first floor lobby

  • Attends pertinent meetings and trainings as requested by Director of Hospitality

  • Completes 40 hours of domestic violence training and 40 hours of sexual assault

training provided by the NOFJC in the first year of employment.

  • Works as a team member with the other collaborative partners at the NOFJC

  • Perform other job-related duties and responsibilities as deemed necessary.

Minimum Requirements:

Associate’s Degree required and one year previous experience working with children. Must be able to communicate effectively and respectfully with people from diverse cultures and backgrounds.

Preferred Qualifications:

2-5 years working with children and an interest in serving the mission of the New Orleans Family Justice Center. Understanding of trauma and domestic violence preferred. Candidate should possess outstanding customer service skills as well as excellent interpersonal, verbal, and written communication skills. Preferred candidate will be organized, efficient, and willing to learn computer database program. Should be comfortable working in a high energy work environment. Spanish-speaking a plus

Reporting Relationship:

Director of Hospitality, New Orleans Family Justice Center

Salary Range:          

$12-14/hour

Interested applicants please send resume and cover letter to dnunez@nofjc.org

Housing Specialist

job summary:

The Housing Specialist serves as a primary support for clients in the NOFJC housing program from point of beginning their housing search through lease signing, move-in, stabilization in housing, and beyond if necessary. The Housing Specialist plays a critical role in providing tangible assistance to clients in the housing program and connecting them for other services they may need on-going at the NOFJC. The qualified candidate will be dedicated to working with homeless domestic violence survivors and possess an understanding of trauma informed principles. This position requires the ability to work competently with many partner agencies and landlords, multi-task efficiently, and provide trauma-informed care to people from diverse backgrounds. This position will ensure that client’s needs are thoroughly assessed, the range of available services are fully explained, referrals are made to partner agencies, and follow-up is done regularly with clients to provide on-going assistance.

Specific Responsibilities Include:

  • Receive referrals from the Coordinated Entry Specialist

  • Review existing information provided from the client and schedule to continue assessing for client and safety needs in regards to housing

  • Assist client in beginning housing search, providing known options based on client resources and needs

  • Bring clients to view apartments

  • Conduct inspections of apartments

  • Liaise with landlords to ensure documentation is complete for lease signing

  • Find creative ways to assist and advocate for clients who may have low credit or income

  • Provide on-going communication to Director of Housing and Coordinated Entry Specialist to ensure quick turn-around of clients needing housing

  • Once housed, set up regular at least monthly in-person check-ins with clients in Housing Program to update paperwork and re-assess needs

  • Ensure that monthly rental checks are processed timely through request forms to the agency and keep accurate records of all financial documentation

  • Review all available services with clients and link clients to partners for additional services

  • Complete comprehensive safety planning with every client based on new housing location

  • Provide follow-up services to clients including, but not limited to, check-up calls, coordination of services with other providers, and on-going referrals

  • Review and ensure that all documents are in compliance with the requirements of the

Program, the funders, and NOFJC guidelines

  • Keep up to date information in NOFJC client database

·         Work collaboratively with other staff to ensure comprehensive coverage to the housing program

·         Attends pertinent meetings and trainings as requested by the Director of Housing

  • Completes 40 hours of domestic violence training and 40 hours of sexual assault

training provided by the NOFJC in the first year of employment

  • Works as a team member with the other collaborative partners at the NOFJC

  • Perform other job-related duties and responsibilities as deemed necessary

Minimum Requirements:

Bachelor's Degree and one year case management experience in human services, social work, public health, or related field. Must have the ability to work in a fast-paced environment and juggle multiple responsibilities with detail. Must have the ability to communicate compassionately with people from diverse cultures and backgrounds. Excellent verbal and written communication skills, and at least basic computer literacy skills required.

Preferred Qualifications:

Experience in housing or homelessness programs a plus. Previous experience with domestic violence, sexual assault, human trafficking, or other trauma survivors also preferred. The ideal candidate will demonstrates commitment to the mission of the New Orleans Family Justice Center. Bilingual a plus.

Reporting Relationship:

Director of Housing, New Orleans Family Justice Center

Salary Range:

$16-18/hour

 Interested applicants please send resume and cover letter to Eva Lessinger, Director of Programs at elessinger@nofjc.org