The New Orleans Family Justice Center is a nationally recognized, dynamic, collaborative organization dedicated to providing immediate, effective, and comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and stalking.
NOFJC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. NOFJC is committed to building a diverse staff and strongly encourages applications from racial and religious minorities, all gender identities, people living with disabilities, and veterans.
The Director of Client Services
Job Description Summary
The Director of Client Services is responsible for providing oversight, leadership, and direction to the intake, assessment, case management, follow-up, and supportive services component of the New Orleans Family Justice Center. The ideal candidate will utilize clinical and macro level experience to oversee delivery of client services and client flow. The position will oversee client needs assessment, intervention services, and client follow-up. The position will supervise the FJC direct service staff that includes intake/case management staff and legal advocacy staff.
The Director of Client Services will also be responsible for overseeing and assisting with the client data system, safety planning, providing crisis intervention, and implementing best practices related to domestic violence and sexual assault. The position will also be responsible for bringing high risk, high needs cases to the multidisciplinary team meeting and providing high level advocacy for those clients.
The Director of Client Services must have strong management skills and the ability to foster collaborative relationships between staff and other service providers. The position requires the ability to represent the agency at meetings and community events. Expert level written and verbal communication skills, good judgment skills, strong decision making ability and attention to detail are very important.
- Masters Degree (Social Work, Counseling, or related field)
- Minimum of two to five years of experience assisting and providing services to victims and survivors of domestic violence.
- Oversee the administration and implementation of client intake program which includes – intakes, assessments, safety planning, client follow-up/case management, referrals, and evaluation of services.
- Supervise direct case management and legal advocacy staff for quality of service delivery
- Ensure case management and legal advocacy staff are trained and effectively utilize client tracking software system and are up to date with client data reports
- Ensure administrative forms and procedures are in compliance with confidentiality standards
- Ensure case management and legal advocacy staff and interns are trained and comply with Center’s policies and procedures
- Represent the client services team at program directors meetings and leadership meetings
- Interview new candidates and ensure efficient on-boarding of new staff
- Offer crisis intervention services, therapeutic treatment preferred
- Utilize client feedback in improving services; introduce and maintain systems to ensure high quality services
- Maintain an awareness of best practices and quality standards in relevant areas and ensure Center staff are in compliance
- Assist staff in using ‘poly-victimization’ framework to capture multiple traumas without re-traumatizing
- Thoroughly train all new staff in trauma-informed practice and effective case management
- Provide clients with appropriate referrals to onsite and offsite partner agencies
- Inform clients on how the Center operates and the benefits of Center services
- Maintain a positive working relationship with community partner agencies at the Center including, law enforcement, prosecutors, attorneys, advocates, therapists, and other providers
- Research and maintain an updated inventory of case management resources
- Maintain and submit timely reports and statistics by utilizing client tracking system ETO
- Complete assignments, and other duties as assigned, in a timely manner
Knowledge and Skills Required:
The ideal candidate will possess the following minimum qualifications:
- Masters Degree (Social Work, Counseling, related field)
- Knowledge of and sensitivity to the problem of domestic violence
- Must demonstrate understanding of best practices in case management, intake, crisis intervention
- Ability to work in a collaborative environment
- Strong organizational, written and oral skills
Reporting Relationship: This position reports to the Director of Programs
Interested applicants please send cover letter and resume to firstname.lastname@example.org
Human Trafficking Case Manager/Advocate
Job Description Summary
The Trafficking Case Manager/Advocate will work under the supervision of the Director of Client Services to perform a variety of tasks including, but not limited to, conducting initial trafficking survivor intakes, assisting with coordinating services between on-site and off-site service providers and partners, and other tasks as needed. The Trafficking Case Management Specialist/Client Advocate will provide case management services for survivors, provide ongoing outreach to survivors and make the necessary linkages to assure resiliency and recovery. The person in this position will be part of the Greater New Orleans Human Trafficking Task Force and will participate in multi-disciplinary meetings to assure services and coordinated service delivery.
Knowledge and Abilities
This position requires excellent interpersonal and communication skills. It requires the ability to function both independently and as part of a team. The Case Management Specialist/Client Advocate must be able to interface with a diverse population of clients, as well as have the ability to interact with various staff and partners. The Case Management Specialist/Client Advocate must be able to multi-task crisis situations, and must be flexible; able to adapt and adjust to changing needs and resources.
Bachelor’s Degree and/or relative case management experience.
· Be familiar with the operations of the NOFJC and feel comfortable assuming any role as needed and as directed by the Director of Client Services
· Provide initial intake services – consent forms, intake forms, safety plan, and assessments
· Provide crisis intervention and support to survivors
· Explain available services to the survivor
· Connect survivors to appropriate service providers
· Document survivor services in client tracking system – ETO
· Send quarterly reports of service provision to funders and monitors and upon request
· Maintain contact with survivors to determine changing safety needs, service outcomes, additional services needs, etc
· Engage in established processes of exchanging information with both internal and external partners, when advocating for survivor
· Attend task force meetings, case management meetings, all-staff meetings, and MDTs as required
· Attend training opportunities
The Human Trafficking Case Manager reports to the Director of Client Services at the New Orleans Family Justice Center
Interested applicants please send cover letter and resume to email@example.com