Employment Opportunities

The New Orleans Family Justice Center is a nationally recognized, dynamic, collaborative organization dedicated to providing immediate, effective, and comprehensive services to survivors of domestic violence, sexual assault, human trafficking, and stalking.

NOFJC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. NOFJC is committed to building a diverse staff and strongly encourages applications from racial and religious minorities, all gender identities, people living with disabilities, and veterans.

Open Positions:

Service Coordinator

Job Summary:

The Service Coordinator serves as the second floor receptionist and initial navigator for clients seeking services at the Family Justice Center. The qualified candidate must have excellent customer service skills and will help provide a welcoming atmosphere as clients enter the center. The Service Coordinator is responsible for answering the main telephone line, directing calls, explaining the Center’s processes both in person and over the phone, taking initial documentation from the client, and communicating constantly with staff and partners as clients arrive. The Service Coordinator is also responsible for creating the visitor’s list and communicating with both the Postal Police and the Family Justice Center’s Greeter in the lobby area downstairs.

Specific Responsibilities Include:

  • Staffs the reception desk of 701 Loyola Ave. full-time (excepting allowed breaks)
  • Welcomes clients warmly, collects identification from them, directs them to Playland and/or waiting areas
  • Liaises and coordinates services between staff, partners, and clients throughout the day
  • Compiles the list of client appointments from staff and partners each day into a calendar spreadsheet to be shared with the Greeter and Postal Police downstairs. Continually updates this list as necessary and communicates changes to Postal Police and Greeter
  • Assists the Greeter downstairs with questions or concerns as needed
  • Communicates with Postal Police as needed to ensure the security and policies of the building are upheld
  • Understands and is willing to enforce FJC policies and protocols
  • Holds strict confidentiality of all clients and visitors at all times
  • Attends pertinent meetings and trainings as requested by the Director of Hospitality
  • Completes 40 hours of domestic violence and sexual assault training provided by the NOFJC within the first year of employment.
  • Works as a team member with the other collaborative partners at the NOFJC
  • Performs other job-related duties and responsibilities as deemed necessary

Minimum Requirements:

High School Diploma or equivalent. Qualified candidate will possess outstanding customer service skills as well as excellent interpersonal and verbal communication skills. Ability to communicate effectively with people from diverse cultures and backgrounds. Must be punctual, reliable, and a team player.

Preferred Qualifications:

Bilingual Spanish/English. Previous experience, knowledge, or interest in working within the domestic violence and sexual assault field preferred. Comfortable working in a high energy, potentially stressful, work environment. The candidate should demonstrate a commitment to the mission of the New Orleans Family Justice Center.

Reporting Relationship: Director of Hospitality, New Orleans Family Justice Center

Salary Range: $12-15/hour

Interested applicants please send resume and cover letter to dnunez@nofjc.org

 

Lobby Greeter

Job Summary:

The greeter serves as the very first point of contact for clients seeking services in person at the Family Justice Center. The qualified candidate is required to have excellent customer service skills and will help provide a welcoming atmosphere in the lobby area. The greeter will ensure that clients are met with warmth and attention, and navigated efficiently to their correct destination. The greeter will be responsible for on-going communication with staff on the 2nd floor about who is entering the building.

Specific Responsibilities Include:

  • Staffs the lobby area of 701 Loyola Ave. for duration of shift (excluding allowed breaks)
  • Greets clients warmly with a smile and assists them in navigating the building if need be
  • Receives the list of appointments from the Family Justice Center at the beginning of his or her shift and checks clients off the list as they arrive
  • Communicates to the 2nd floor reception if there is a walk-in and explains the walk-in process to the potential client
  • Communicates with Postal Police as needed to ensure the security and policies of the building are upheld
  • Communicates with staff and partners to verify appointments and to notify of client arrival in conjunction with 2nd floor service coordinator
  • Understands and is willing to enforce FJC policies and protocols
  • Holds strict confidentiality of all clients and visitors at all times
  • Attends pertinent meetings and trainings as requested by the Director of Hospitality
  • Completes 40 hours of domestic violence and sexual assault training provided by the NOFJC within the first year of employment.
  • Works as a team member with the other collaborative partners at the NOFJC
  • Performs other job-related duties and responsibilities as deemed necessary

Minimum Requirements:

High School Diploma or equivalent. Qualified candidate will possess outstanding customer service skills as well as excellent interpersonal and verbal communication skills. Ability to communicate effectively with people from diverse cultures and backgrounds. Must be punctual, reliable, and a team player.

Preferred Qualifications:

Bilingual Spanish/English. Previous experience, knowledge, or interest in working within the domestic violence and sexual assault field preferred. Comfortable working in a high energy, potentially stressful, work environment. The candidate should demonstrate a commitment to the mission of the New Orleans Family Justice Center.

Reporting Relationship: Director of Hospitality, New Orleans Family Justice Center

Salary:  $11-13/hour

Interested applicants please send resume and cover letter to dnunez@nofjc.org