Employment Opportunities

Advocate/Case Manager

Job Summary:

The Advocate serves as the initial representative and point of contact for clients seeking services at the Family Justice Center and provides case management services. The qualified candidate will be dedicated to working with this target population and have excellent customer service skills. This position will ensure that client’s needs are thoroughly assessed, the range of available services are fully explained, referrals are made to partner agencies, and follow-up is done regularly with client to ensure on-going assistance. This position requires the ability to work competently with many partner agencies and with people from diverse backgrounds.

Specific Responsibilities Include:

  • Welcome clients warmly to the NOFJC and establish rapport to make them feel at ease
  • Complete intake process with client including assessments and case planning.
  • Review all available services with clients and link clients to partners for additional services
  • Review and ensure that all documents are in compliance with the requirements of the

program and NOFJC guidelines.

  • Generate required forms, reports and any other documents used in the intake

process.

  • Respond in a timely fashion to inquiries and request from supervisor and partner agencies.
  • Present enthusiastic, well prepared, organized and clear presentations for statistical

purposes, steering committee meetings and community outreach.

  • General office tasks, including providing support to their client population.
  • Attends pertinent meetings and trainings as requested by the Director of Client Services
  • Completes 40 hours of domestic violence training and 40 hours of sexual assault

training provided by the NOFJC in the first year of employment.

  • Works as a team member with the other collaborative partners at the NOFJC.
  • Perform other job-related duties and responsibilities as deemed necessary.

Minimum Requirements:

Bachelor’s Degree required and two years previous domestic violence service

experience or knowledge preferred. Has the ability to communicate effectively with

people from diverse cultures and backgrounds.

Proficiency Qualifications:

Person must be a self-starter with a high level of attentiveness to detail. Must possess outstanding customer service skills as well as excellent interpersonal, verbal, and written communication skills. Good PC skills and ability to learn the agency’s case management computer programs. Comfortable working in high energy collaborative work environment. The ideal candidate will demonstrates commitment to the mission of the New Orleans Family Justice Center.

Reporting Relationship: Director of Client Services New Orleans Family Justice Center

Salary Range:            $28,000 — $ 32,000

To apply, send a resume and cover letter to jpeco@nofjc.org entitled “Advocate/Case Manager Position”

 

 

Child Development Specialist

Job Summary:

The Child Development Specialist is the point person and supervisor in “Playland” which is where children are taken care of while their parent receives a myriad of services at the New Orleans Family Justice Center. Playland is in many ways the nucleus of the NOFJC, providing a safe, fun, and therapeutic space for children, most of whom have either witnessed and/or have directly suffered abuse. The position requires constant collaboration with the Children’s Counseling Program and a creative leadership style to assist in developing the children’s services programs.

Specific Responsibilities Include:

  • Welcome families—both the children and parents—warmly to Playland
  • Tend to any immediate needs of children entering, such as snacks or emotional support
  • Develop tool to assess for longer term needs: school lunch, tutoring, advocacy, summer camp, uniforms, etc…
  • Create a therapeutic environment for children with special attention to safety and emotional needs of children who have witnessed or experienced abuse
  • Assist parents in understanding the effects of trauma on children and help increase parenting skills through trauma-informed coaching
  • Develop Playland programming in conjunction with Director of Children’s Services
  • Administer trauma and behavioral assessments for children as directed by supervisor using database software to record statistical information
  • Refer children to counseling services as necessary and participate in case reviews with Children’s Counseling staff
  • Maintain communication with Crescent House shelter staff and arrange to provide regular services to children living in shelter
  • Advocate for children’s needs to other staff and partners when necessary
  • Assist in planning and organizing events for children and families, such as holidays and special occasions
  • Regularly stock Playland with snacks and supplies within NOFJC budget
  • Develop relationships in the greater community to increase resources for families of NOFJC and increase collaboration with community agencies
  • Research best practices in the field of child development, resilience, and healing from childhood trauma in order to incorporate such practices into the NOFJC whenever possible
  • Review and ensure that all documents are in compliance with the goals and requirements of the Children’s Services program and NOFJC guidelines.
  • Complete 40 hours of domestic violence training and 40 hours of sexual assault training provided by the NOFJC in the first year of employment.
  • Attend trainings, such as Play Therapy, as requested by Director of Children’s Services
  • Attend pertinent meetings as requested by the Director Of Children’s Services
  • Perform other job-related duties and responsibilities as deemed necessary

Minimum Requirements:

Bachelor Degree in Social Work, Early Childhood Education, Child Development, Psychology or related field.  Master’s preferred. 2-5 years of experience working with children required, ideally in a therapeutic capacity. Bilingual English/Spanish preferred.

Proficiency Qualifications:

Qualified candidate must love working with children 1 and up. He or she will be a self-starter with a high level of creativity and enthusiasm for developing the children’s programming and services. The ideal candidate will have experience with trauma-informed care and will be passionate about helping children heal from trauma. He or she will be excited to create the best possible environment for families, even for just a one-time visit. He or she must possess outstanding customer service skills as well as excellent interpersonal, verbal, and written communication skills. Must be organized, detail oriented, and collaborative. Good PC skills, timely responsiveness to emails, and ability to learn the agency’s computer programs are required. The qualified candidate must have the ability to communicate effectively with people of diverse cultures and backgrounds. Must also be comfortable working in a high energy work environment and demonstrate a commitment to the mission of the New Orleans Family Justice Center.

Reporting Relationship: Director of Children’s Services Program

Salary Range:            $32,000-$37,000

To apply, send a resume and cover letter to jpeco@nofjc.org entitled “Child Development Position”

 

Service Coordinator

Job Summary:

The Service Coordinator serves as the second floor receptionist and initial navigator for clients seeking services at the Family Justice Center. The qualified candidate is required to have excellent customer service skills and will help provide a welcoming atmosphere as clients enter the center. The Service Coordinator is responsible for answering the main telephone line, directing calls, explaining the Center’s processes both in person and over the phone, taking initial documentation from the client, and communicating constantly with staff and partners as clients arrive. The Service Coordinator is also responsible for creating the visitor’s list and communicating with both Postal Police and the Family Justice Center’s Greeter in the lobby area downstairs.

Specific Responsibilities Include:

  • Staffs the reception desk of 701 Loyola Ave. full-time (excepting allowed breaks)
  • Welcomes clients warmly, collects identification from them, directs them to Playland and/or waiting areas
  • Liaises and coordinates services between staff, partners, and clients throughout the day
  • Compiles the list of client appointments from staff and partners each day into a calendar spreadsheet to be shared with the Greeter and Postal Police downstairs. Continually updates this list as necessary and communicates changes to Postal Police and Greeter
  • Assists the Greeter downstairs with questions or concerns as needed
  • Communicates with Postal Police as needed to ensure the security and policies of the building are upheld
  • Understands and is willing to enforce FJC policies and protocols
  • Holds strict confidentiality of all clients and visitors at all times
  • Attends pertinent meetings and trainings as requested by the Director of Client Services
  • Completes 40 hours of domestic violence and sexual assault training provided by the NOFJC within the first year of employment.
  • Works as a team member with the other collaborative partners at the NOFJC
  • Performs other job-related duties and responsibilities as deemed necessary

Minimum Requirements:

High School Diploma or equivalent. Qualified candidate will possess outstanding customer service skills as well as excellent interpersonal and verbal communication skills. Ability to communicate effectively with people from diverse cultures and backgrounds. Must be punctual, reliable, and a team player.

Preferred Qualifications:

Bilingual Spanish/English. Previous experience, knowledge, or interest in working within the domestic violence and sexual assault field preferred. Comfortable working in a high energy, potentially stressful, work environment. The candidate should demonstrate a commitment to the mission of the New Orleans Family Justice Center.

Reporting Relationship: Director of Client Services, New Orleans Family Justice Center

Salary Range: $12-14/hour

To apply, send a resume and cover letter to jpeco@nofjc.org entitled “Service Coordinator Position”